FREQUENTLY ASKED QUESTIONS

2026 Cupid's Revenge ticket pricing is available HERE.

2026 Cupid's Revenge Tickets and 2026 Haunted Ohio Season Passes are now available HERE.  You may also purchase them on-site at our box office on the nights of the event, though tickets are limited, so we advise purchasing them online in advance.

FOR CUPID'S REVENGE 2026, ONLY THE HAUNTED SCHOOLHOUSE IS OPEN

Each general admission ticket grants you access to both the Haunted Schoolhouse and the Haunted Laboratory. Single house tickets are available on site at the box office only.

The main information that we want everyone to be aware of is:

• METAL DETECTION - All guests will be required to pass through a metal detector before entering the midway and haunted houses.  NO WEAPONS OR FIREARMS will be permitted on property.  You will either need to take any of these items back to your car or they will be confiscated and NOT returned.
• CHAPERONE POLICY – To enter the Haunted Schoolhouse & Haunted Laboratory, minors (guests 15 years old or younger) must be accompanied by a chaperone who is at least 21 years old and has a valid government-issued photo ID. One (1) chaperone can accompany up to six (6) minors per day. Minors cannot be left alone without a responsible adult chaperone (21+) present. The adult chaperone is responsible for the behavior and safety of the minors during their visit and must be present at all times.
  It is important to note that the adult chaperone IS REQUIRED to visit the box office to purchase a ticket with the minor(s) or to check in for online tickets, and chaperones must be accessible to the staff in the midway, but ARE NOT required to attend the attraction itself. They will not be granted free admission if they wish to do so. Please do not purchase an online ticket for a minor and leave, as they will not be allowed into the attraction without an adult present on HSHL property.
• Online Tickets – All tickets purchased online will be delivered digitally via email.  You must have a means of accessing your tickets once you have purchased them.  We will scan all tickets, either on your phones or on tickets printed from your email. You DO NOT NEED to report to the box office if you have online tickets. Just head straight to the attraction entrance at or after the time on your ticket when you arrive.
  • Everyone purchasing online tickets must choose:
    • Which date do they plan to attend?
    • What time do you plan to attend?
• Timed Ticketing – All guests purchasing tickets will be required to choose a date and an entry window during which they will attend. You must use your ticket only on this day and time. Anyone purchasing tickets on-site will be automatically assigned the next available time slot for that night, if available.
  • You will be permitted INSIDE the building within 0-60 minutes of your entry window, and into the ATTRACTION within 0-120 minutes of your entry window.
  • You are free to arrive AFTER the time on your ticket, as long as the front doors are still open. However, you will not be permitted inside the building until at or after the time on your ticket.
• Onsite Tickets – All patrons will receive physical tickets from the box office. You MUST hold on to your ticket(s) as you will NOT be issued a new ticket for free if you misplace them.
• LIMITED TICKETS – Tickets will be limited each night in order to ensure that we do not have astronomical wait times.  So, getting yours online ahead of time may save a trip in case we sell out.

VIP Fast Pass admission allows you to bypass all general admission lines during your time slot.  A Fast Pass only allows you to go through the show one time.

Included with your Fast Pass admission:  exclusive access to the HSHL museum, featuring authentic oddities including a real human skeleton. This experience is available to VIP ticket holders only!

Peak Nights (all Saturdays in October) are the busiest nights of the season, usually. To try and spread that crowd out to other days so as to reduce the wait times for our customers and better serve everyone, we offer higher prices for those days. This is an attempt to entice people to attend other days during the season.

All guests purchasing tickets will be required to choose a date and an entry window during which they will attend.   You must use your ticket only on this day and time.  Anyone purchasing tickets on-site will be automatically assigned the next available entry window for that night, if available.

• You will be permitted INSIDE the building within 0-60 minutes of your entry window, and into the ATTRACTION within 0-120 minutes of your entry window.

If you have a smartphone, we can scan the tickets from your phone.  Printed tickets are also accepted.

If you purchased tickets online and need to change the date and/or time slot, good news… you can do this yourself with just the click of a mouse/finger!  Just head to our ticketing page and look for the “Upgrade your existing order” link, click on it, and follow the provided instructions. OR, you can email us at akronhaunts@gmail.com and we will get to it as soon as we are able.

Just like sporting events & others, we do not offer refunds unless you have purchased the ticket insurance while buying your tickets online.  Please see our Refund Requests page for more information.

If you have online tickets, printed or on your smartphone, you may bypass the ticket booth line and go directly to the midway near the attraction entrance. However, you will NOT be able to queue up to enter the building until we prepare to serve your entry window.  Once you are in the line for your entry window, you will enter the building within 60 minutes of the time on your ticket, and will enter the ATTRACTION within 120 minutes of your entry window, depending on how early you got in line for your window. Arriving anytime on that day AFTER your entry window is fine, you will just not be let in early.

However, if you wish to upgrade to Fast Pass or have any other questions or changes, you must first either report to the ticket booth or click the Upgrade button on our ticketing site.

Axe throwing is an additional charge separate from the haunted house and must be reserved in advance. Axe Throwing is closed during the haunted house season. To book an axe throwing lane on the weekends before or after this event, visit allamericanbattlebar.com.

You may reserve your 2026 Cupid's Revenge tickets or 2026 season passes online now.

You can also inquire about group reservations (20+ people only) by emailing us at akronhaunts@gmail.com

FOR CUPID'S REVENGE 2026, ALL TICKETS ARE VALID FOR UNLIMITED WALK-THROUGHS OF THE HAUNTED HOUSE.

No, your ticket is for one entry only.  However, if you are a Season Pass holder, you may enter as many times as you wish.

SEASON PASSHOLDERS: Once they have their official 2025 SEASON PASS CARD (please obtain at the season pass window at either the Factory or the Schoolhouse), Season Pass Holders can now bypass the ticket booth altogether if they are not bringing guests! Just make sure you bring your SEASON PASS CARD and A PHOTO ID every time you arrive.

Season pass holders and their guests do not have to reserve a day or entry window.  Just show up and head to the box office season pass window to obtain your entry ticket and purchase your buddy passes for the night.  We will always make room for our season pass holders regardless of whether or not we have sold out for the night.

NEW FOR 2025: Once they have their official 2025 SEASON PASS CARD (please obtain at the season pass window at either the Factory or the Schoolhouse), Season Pass Holders can now bypass the ticket booth altogether if they are not bringing guests! Just make sure you bring your SEASON PASS CARD and A PHOTO ID every time you arrive.

Yes. Every ticketed guest will make it through all of the attractions open on that particular night. However, our box office may close early and we’ll have limited tickets, so you may not be able to purchase a ticket if you arrive close to the listed closing time. Also, an announcement will be made in the midway near closing time to make sure that everyone in the area that still needs to enter does so. If you ignore this announcement and do not enter before we’ve closed the doors, you will not receive a refund.

You must be IN LINE at the time the doors close to still be permitted entrance into the haunted house.

The box office closes 30 minutes before the listed closing time of the event each night.

We accept cash, credit, debit, Apple Pay, and Samsung Pay. However, all credit/debit transactions at the box office will have a $1 service fee added to the ticket price.

Yes. We take Visa, MasterCard, and American Express. However, if you use a credit or debit card at the box office, there is a $1 service fee per transaction included in the ticket price.

Yes. We take both Apple Pay & Samsung Pay at the box office, bars, and merchandise stand. We also take Cash App now (NOT at the box office. At the bar(s) and gift shop only.)

We offer discounted tickets on Sundays (also even moreso for Kids on Sundays.)

Also, for all ONLINE PURCHASES ONLY, all 10:30 pm & 11:00 pm time slots are discounted.

We have no current student discounts for 2025.

Yes, we will offer discounts to any groups of 20 people & over.  To inquire about group discounts, email us at akronhaunts@gmail.com at least 24 hours before you plan to attend and we’ll get back to you ASAP.

YES!  But, only on Sundays.

• Must be purchased along with adult admission
• Up to 4 kids’ Sunday admissions may be purchased with 1 adult admission
• 16 & under only

Yes.  A $5.00 discount is available to all First Responders (Police, Fire, EMT – must be active) & Military (active or veteran) with a valid badge, military ID, or DD214.  Discounts are only available on-site at the box office.

All parking at HSHL is free

YES.  For Cupid's Revenge 2026, we will not admit any guests under the age of 18.  Due to mature themes & images.  No exceptions. Also, the PRE-PARTY is strictly 21+, and IDs will be checked.

NOT FOR CUPID'S REVENGE, AS THE SHOW IS STRICTLY 18+.

Yes, we are implementing a chaperone policy for 2026.  To enter the Haunted Schoolhouse & Laboratory, minors (guests 15 years old or younger) must be accompanied by a chaperone who is at least 21 years old and has a valid government-issued photo ID. One (1) chaperone can accompany up to six (6) minors per day. Minors cannot be left alone without a responsible adult chaperone (21+) present. The adult chaperone is responsible for the behavior and safety of the minors during their visit and must be present at all times.

Yes! It is very scary!

However, different people are scared of/by various things.  Some are very hard to scare, and some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible, even if it’s through laughter.

Just like sporting events & others, we do not offer refunds. If you or some of your party were not able to attend and you have purchased the ticket insurance while buying your tickets online, please see our Refund Requests page for more information.

Yes. We’re open rain or shine.

Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights, it is best to show up early to avoid long lines. The box office will open, and we will begin selling tickets at the listed opening of the attractions.  Our midway near the attraction entrance will open 30 minutes before the show opens.

Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours, though this should change with our timed ticketing. You WILL enter the building within 60 minutes of the time slot that you have purchased. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $15.

Please keep in mind that we must find a happy medium between making wait times shorter and making sure everyone has the best experience possible.

Yes and no. The lines on busier nights during busier times may stretch outside, but once inside the buildings, you will not have to go back outside until you’ve completed each haunted house. However, the line to buy tickets is NOT indoors.

You will be getting scared for approximately 45 minutes between both haunts. This does not include the wait times. The time it takes to get through depends on how fast you walk… or run!

The FRONT DOORS at HSHL close* at Midnight on Fridays & Saturdays, 10 pm on Sundays, and 11 pm on Thursday 10/30.  HOWEVER, the BOX OFFICE closes 30 MINUTES EARLY each night.  *If all outstanding tickets have been scanned, the front doors may close BEFORE this time.

You must be IN LINE by the time the doors close to be permitted to enter the haunted houses.

There are multiple free photo-ops. You are welcome to take pictures while in line or in the midway, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props. If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so and may remove you if you do not comply.

Never! We are always tweaking or doing major reworks of parts of both shows.

There are no claustrophobia tunnels in the attraction for 2025. However, there are tight corridors to pass through.

Guests enter at their discretion. HSHL is not responsible for injury. We suggest calling your OB/GYN and/or physician to discuss the situation with them.

The midway, restrooms, and 1st-floor areas are accessible. But, these are very old buildings with 4 and 3 floors of stairways with no ramps or elevators up to the haunt floors and some very tight spaces. Keep that in mind if you have a hard time climbing stairs or are injured in any way.

Absolutely NO ONE at HSHL will touch you.

Yes. We use theatrical fog to create many effects in our shows.

Yes, we have many instances of strobe lights. If you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show.

Officers from the Akron City Police Department are on site during all operating hours to ensure the safety of all inside the building.  Additional security officers are present in strategic locations to ensure that no guest harms our actors, other employees, or other guests.

Security officers will also be at the attraction entrance screening guests with metal detectors.  NO weapons, including firearms or knives, will be permitted inside the building.  These items will be confiscated and NOT returned, so PLEASE leave them at home or in your locked vehicles before heading into the attraction.

Persuant to Ohio Revised Code Section 2923.121 it is illegal to possess a firearm in any room in which any person is consuming beer or intoxicating liquor in a premises for which a D permit has been issued. Listed prohibitions and exceptions under the Ohio law apply.

Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the HSHL staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.

In accordance with state law, smoking is prohibited inside the building. You will NOT be permitted to exit for smoke breaks before you exit each attraction. There is a designated smoking section on our Monster Midway.

YES!  We will feature two bars at HSH for Cupid's Revenge: Gordy's Beer Barn inside the Haunted Schoolhouse queue, and All American Battle Bar/Axe Throwing Bar in the after party

Featuring a full bar, selling beer, liquor, shots, and specialty cocktails. and All American Battle Bar will have beer, shots, specialty cocktails, and liquor + mixers.

Please drink responsibly. We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves.

Staff will be patrolling the queue to ensure that all consumption of alcohol is done by guests wearing the Over 21 wristbands that we will provide once IDs are checked. Please drink responsibly.

We will not have food for Cupid's Revenge 2026

We have a variety of T-shirts and other apparel, as well as smaller souvenirs, in our merchandise kiosk in the After Party.