FREQUENTLY ASKED QUESTIONS

TICKETS

How much does it cost?

Season Passes are $150.  Regular season ticket pricing is available HERE.

 

How do I buy tickets?

2022 Regular Season Tickets and Season Passes are now available HERE. You may also purchase them on-site at our box office on the nights of the event, though tickets are limited, so we advise purchasing them online in advance. Purchasing your tickets online in advance is the only way to ensure that you will be able to attend.

 

Does my ticket get me into both attractions, or do I need to buy a separate ticket for each haunt?

A general admission ticket will garner your entry into the Haunted Schoolhouse and The Haunted Laboratory.

 

What is different that I need to know for 2022?

The main differences from years past that we want everyone to be aware of are:

  • Online Tickets – All tickets purchased online will be delivered digitally via email.  You must have a means of accessing your tickets once you have purchased them.  We will scan all tickets, either on your phones or on tickets printed from your email. You MUST report to the ONLINE TICKETS window at the box office before reporting to the Midway.
    • Everyone purchasing online tickets must choose:
      • Which date do they plan to attend?
      • Will you be attending BEFORE or AFTER 9:30 pm?
  • Onsite Tickets – All patrons purchasing tickets onsite will receive physical tickets from the box office. You MUST hold on to your ticket(s) as you will NOT be issued a new ticket for free if you misplace them.
  • Midway Access – Anyone entering the Monster Midway must be in possession of at least one of the following:
    • Admission to the attractions
    • Midway Access Only wristband
  • LIMITED TICKETS – Tickets will be limited each night in order to ensure that we do not have astronomical wait times.  So, getting yours online ahead of time may save a trip in case we sell out.

 

What is VIP Fast Pass Admission?

VIP Fast Pass admission allows you to bypass all general admission lines.  You will still need to visit the online window at the box office if you’ve purchased tickets online.

 

If I buy tickets online do I have to use them on the same day/time?

Yes.  You will need to attend on the day for which you have purchased tickets.  Also, if you chose PRE-9:30 pm, you will need to arrive BEFORE 9:30 pm.  Same for POST-9:30 pm, where you must arrive AFTER 9:30 pm.

 

Do I need to print my tickets?

If you have a smartphone, we are able to scan the tickets from your phone at the ONLINE TICKETS window at the box office.  Printed tickets are also accepted.

 

How do I get a refund?

Just like sporting events & others, we do not offer refunds unless you have purchased the ticket insurance while buying your tickets online.  If you have purchased the ticket insurance and would like a refund, please email us at akronhaunts@gmail.com with the following information:  1) The name on the tickets  2) The order number  3) The email used to purchase the tickets.

Once we have that information, we will refund you the cost of your tickets minus the ticket insurance.  (NOTE:  The system does not allow us to process refunds until 24 hours after a purchase has been made.) Also, please give us 1-3 days to get to your refund request.

 

I just bought my tickets online, do I still have to wait in the box office line when I get to the Haunted Schoolhouse, or do I go directly into the attraction?

If you have online tickets, printed or on your smartphone, you MUST report to the ONLINE TICKETS window at the box office before heading into the Midway.

 

Are the escape rooms or axe throwing included with the haunted house?

The escape rooms and axe throwing are an additional charge separate from the haunted house and must be reserved in advance. Though, neither will be open during the 2022 regular season.  Escape Akron is not currently open. To book an axe throwing lane on the weekends before or after the season, visit allamericanaxethrowing.com.

 

Can I make a reservation?

You are able to reserve your tickets online now.

You can also inquire about group reservations (20+ people only) by emailing us at akronhaunts@gmail.com

 

Can I have a private party or corporate event at the Haunted Schoolhouse & Haunted Laboratory?

Yes and no. We have an event center for parties or corporate events that can be booked by calling us at (330) 285-7000 or emailing akronhaunts@gmail.com. However, it must be booked in conjunction with axe throwing. For more information, click HERE.

 

What forms of payment do you accept at the box office?

We accept cash, credit, debit, and Cash App (Cash App not available at Box Office.) However, all credit/debit transactions at the box office also have a $1 service fee included in the ticket price.  We also have an ATM on-site for your convenience.

 

Do you take credit and debit cards at the box office?

Yes. We take Visa, MasterCard, and American Express. However, if you use a credit or debit card, there is a $1 fee included in the ticket price.

 

Do you take Apple Pay, Samsung Pay, and Cash App?

Yes. We take both Apple Pay & Samsung Pay at the box office, bar, and merchandise booth. NEW! We now accept Cash App (Not at the box office.)

 

Once we’ve used our ticket can we go through again with the same ticket?

No, your ticket is for one entry only.  However, if you are a season pass holder, you may enter as many times as you wish, though you must visit the SEASON PASS window at the box office each time in order to obtain a new ticket (we are currently working on a way to eliminate this need.)

 

If I buy my ticket right before the ticket booth closes, will I still be able to get into the show?

Yes. Every ticketed guest will make it through all of the attractions open on that particular night. However, our box office may close early and we’ll have limited tickets, so you may not be able to purchase a ticket if you arrive close to the listed closing time.

 

What time does the box office close?

The box office may close early if we sell out, so you may not be able to purchase a ticket if you arrive close to the listed closing time.

 

DISCOUNTS & COUPONS

Are coupons available?

We are offering EARLY BIRD PRICING online through 11:59 pm on Thursday 9/22/22.

Valid for Fridays & Saturdays ONLY.  Not valid for 10/15, 10/22, or 10/29.  Not valid for Sundays, Halloween, or Kids’ Sunday Admission

 

Do you offer Student discounts?

We are not offering any student discounts for 2022.

 

Do you offer group discounts?

We offer group rates for groups of 20 or more.  Please send all group inquiries to operations@hauntedohio.com.

 

Do you offer child discounts?

NEW:  On SUNDAYS ONLY (10/16, 10/23, 10/30,) we are now offering a reduced-price KIDS ticket for children 17 & under.  They must be purchased in conjunction with an adult admission, with up to 4 kids’ tickets per every 1 adult admission.   On Fridays and Saturdays, all ticket prices are the same.

 

Do you offer Military discounts?

Yes.  A $5.00 discount is available to all First Responders (Police, Fire, EMT – must be active) & Military (active or veteran) with a valid badge, military ID, or DD214.  Discounts are only available on-site at the box office.

EMPLOYMENT

How old do you have to be to work at the Haunted Schoolhouse & Laboratory?

Scare actors and ticket takers may be 16+, however box office staff, parking lot, and customer service staff must be 18+.

 

How do I work at the Haunted Schoolhouse & Laboratory?

We’re always looking for more monsters during the season.  Send us a message on Facebook to inquire about employment.

GENERAL

Is it Scary?

Yes! It is very scary!

However, different people are scared of/by different things.  Some are very hard to scare, some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible.

 

Do you offer refunds?

No. Just like sporting events and other similar events, there are absolutely no refunds.

However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets, we will refund your tickets no questions asked (minus the ticket insurance fee.)

 

Is it open if it rains?

Yes. We’re open rain or shine (or snow.)

 

If I enter the haunted house and get too scared, what do I do?

If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, like sporting events and large attractions, we do not give refunds under any circumstances. However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets, we will refund your tickets no questions asked (minus the ticket insurance fee.)

 

Is there an age limit?

There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12.

 

Are face masks required?

We do not require patrons to wear face masks, however we do recommend that customers do wear them.  This will change if the county or state mandates that face masks be worn.

 

Do I have to sign a waiver?

You are not required to sign a waiver to experience our attraction(s) for any event.

 

How many people go through at a time?

We encourage smaller groups because it makes it a better experience for our guests and our actors.  A group size of six or less at a time is what we recommend. On busier nights, in order to help shorten the wait, we are forced to shorten the time between groups.  If you feel yourselves getting too close to the group in front of you and want your scares preserved, we recommend slowing down.  We have to find the happy medium between preserving everyone’s scares and reducing the line wait times, but different groups walk at different speeds and sometimes conga lines happen, though we do our best to avoid this.

 

Can I stay with my group?

Just as previously stated, your experience will be better with a smaller group.  So, if you came with a large group, you may be divided to improve your experience. You will, however, remain with your smaller group throughout the attractions.

 

What should I wear?

The Haunted Schoolhouse & Haunted Laboratory do not have heating or air conditioning so please dress for the current weather conditions.  Sandals, heels, or any other open-toed shoes are strongly discouraged due to the uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty.

 

Can I wear a costume?

You are free to dress for the Halloween season as you please. We just ask that you do not wear any full silicone masks, face paint, or bring any props with you.

 

Can pregnant women go through?

Guests enter at their own discretion. HSHL is not responsible for injury. We suggest calling your OB/GYN and/or physician to discuss the situation with them

 

Is it handicap accessible?

Unfortunately, not really.  The midway, restrooms, and 1st floor areas are accessible, but these are very old buildings with 4 and 3 floors of stairways with no ramps or elevators up to the haunt floors.

 

Can the actors touch you?

Absolutely NO ONE at HSHL will touch you.

 

Do I have to pay to park?

No, all parking is FREE.

 

What time does the line start forming?

Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets at the listed opening of the attractions.

 

How long is the wait to get in?

Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $12. Immediate Access passes are also available onsite for an extra fee.  However, if you purchase VIP Fast Pass online, you’ll still need to report to the ONLINE TICKET window at the box office before you get into the attraction line.

Please keep in mind that we must find the happy medium between making wait times shorter and keeping everyone happy by spacing out groups.

 

Is there indoor waiting?

Yes and no.  The lines on busier nights during busier times may stretch outside, but once inside the buildings, you will not have to go back outside until you’ve completed each haunted house.  However, the line to buy tickets is NOT indoors.

 

How long does it take to get through the Haunted Schoolhouse?

You will be getting scared for approximately 45-60 minutes. This does not count the wait times. The time it takes to get through depends on how fast you walk… or run!

 

What time does it close?

HSHL does not close until all ticketed guests are through the attraction.  But, the box office may close early if we sell out for the night, so you may not be able to purchase a ticket if you arrive close to the listed closing time.

 

Can I take pictures?

There are multiple free photo-ops. You are welcome to take pictures while in line or in the midway, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props.  If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so.

 

Is there smoke or fog in the shows?

Yes. We use theatrical fog to create many effects in our shows.

 

Are there strobe lights?

Yes.  If you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show.

 

Is there security?

Officers from the Akron City Police Department are on site during all operating hours to ensure the safety of all inside the building, as well as an assistant fire chief for any possible injuries/illnesses to staff or patrons.

 

Can we be thrown out for any reason?

Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the HSHL staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.

 

Do you serve alcoholic beverages?

YES!  Our Monster Midway will be open, featuring a full bar, selling beer, liquor, shots, and specialty cocktails.  Please drink responsibly. We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves.

Staff will be patrolling the queue lines to ensure that all consumption of alcohol is done by guests wearing the Over 21 wristbands that we will provide once ID’s are checked. Please drink responsibly.

 

Do you have concessions on site?

Yes, we will have concessions available for the 2022 season.

 

Do you sell T-Shirts and souvenirs?

We will have a variety of T-shirts and other apparel, as well as smaller souvenirs, for sale at our merchandise booth in the Monster Midway.

 

Is smoking allowed?

In accordance with state law, smoking is prohibited inside the building. You will NOT be permitted to exit for smoke breaks before you exit each attraction.  There is a designated smoking section on our Monster Midway.

 

What can’t we bring inside the show with us?

You cannot bring any weapons of any sort into the attraction with you, real or fake. You may not wear any full silicone mask or extreme face paint or bring props of any kind.  Also, no outside (meaning any which has not been purchased at our attraction) food, drink, or alcohol may be brought onto our property.  In addition, we do not allow strollers to be brought into the building.

 

Are the attractions the same as last year?

We’ve done a major re-haul of a good portion of the Schoolhouse since last season.

 

You didn’t answer my question…

If we didn’t answer one of your questions, email us at akronhaunts@gmail.com. If enough people ask it, we’ll add it to the list!