How much does it cost?
Season Passes are $150. 2023 Season Single-Day ticket pricing is available HERE.
How do I buy tickets?
2023 single-day tickets and Season Passes are now available HERE. You may also purchase them on-site at our box office on the nights of the event, though tickets are limited, so we advise purchasing them online in advance. Purchasing your tickets online in advance is the only way to ensure that you will be able to attend. Also, you save $$ by purchasing tickets online.
Does my ticket get me into both attractions or do I need to buy a separate ticket for each haunt?
Yes! A general admission or VIP ticket for the REGULAR SEASON will garner your entry into the Haunted Schoolhouse, the Haunted Laboratory, and the midway/bar.
What is important that I need to know for 2023?
The main information that we want everyone to be aware of is:
What is VIP Fast Pass Admission?
VIP Fast Pass admission allows you to bypass all general admission lines during your ENTRY WINDOW. You do not need to visit the online window at the box office if you’ve purchased tickets online. While you will bypass the general admission lines, you may still need to wait for a bit in the fast pass line. Does not include unlimited admissions.
If I buy tickets online do I have to use them on the same day/time?
Yes. You will need to attend on the day & time for which you have purchased tickets. You may arrive ON THE DAY anytime after the entry window on your ticket, you will just not be permitted into the building BEFORE your entry window.
Do I need to print my tickets?
If you have a smartphone, we are able to scan the tickets from your phone at the box office. Printed tickets are also accepted.
How do I get a refund?
Just like sporting events & others, we do not offer refunds unless you have purchased the ticket insurance while buying your tickets online. Please see our Refund Requests page for more information.
I just bought my tickets online, do I still have to wait in the box office line when I get to the Haunted Schoolhouse, or do I go directly into the attraction?
If you have online tickets, printed or on your smartphone, yes you DO need to report to the box office window #4 before heading into the Midway.
Are the escape rooms or axe throwing included with the haunted house?
The escape rooms and axe throwing are an additional charge separate from the haunted house and must be reserved in advance. Axe Throwing is closed during the Halloween season (through 11/5.) Escape Akron is not currently open at all. To book an axe throwing lane on the weekends before or after this event, visit allamericanaxethrowing.com.
Can I make a reservation?
You are able to reserve your single-day tickets and season passes online now.
You can also inquire about group reservations (20+ people only) by emailing us at email@example.com
Can I have a private party or corporate event at the Haunted Schoolhouse & Haunted Laboratory?
Yes and no. We have an event center for parties or corporate events that can be booked by calling us at (330) 285-7000 or emailing firstname.lastname@example.org. However, it must be booked in conjunction with axe throwing. For more information, click HERE.
What forms of payment do you accept at the box office?
We accept cash, credit, debit, and Cash App (Cash App not available at Box Office.) However, all credit/debit transactions at the box office also have a $1 service fee included in the ticket price. We also have an ATM on-site for your convenience.
Do you take credit and debit cards at the box office?
Yes. We take Visa, MasterCard, and American Express. However, if you use a credit or debit card, there is a $1 fee included in the ticket price.
Do you take Apple Pay, Samsung Pay, and Cash App?
Yes. We take both Apple Pay & Samsung Pay at the box office, bar, and merchandise booth. NEW! We now accept Cash App (Not at the box office.)
Once we’ve used our ticket can we go through again with the same ticket?
No, your ticket is for one entry only. However, if you are a season pass holder, you may enter as many times as you wish, though you must visit the SEASON PASS window at the box office each time in order to obtain a new ticket (we are currently working on a way to eliminate this need.)
If I buy my ticket right before the ticket booth closes, will I still be able to get into the show?
Yes. Every ticketed guest will make it through all of the attractions open on that particular night. However, our box office may close early and we’ll have limited tickets, so you may not be able to purchase a ticket if you arrive close to the listed closing time.
What time does the box office close?
The box office may close up to 30 minutes early, so you may not be able to purchase a ticket if you arrive close to the listed closing time.
Are coupons available?
The only discounted tickets available are to purchase tickets online, and for kids under 18 on Sundays.
Do you offer Student discounts?
We do not currently have plans for any student discounts for 2023.
Do you offer group discounts?
We offer group rates for groups of 20 or more. Please send all group inquiries to email@example.com.
Do you offer child discounts?
YES, we will offer discounted Kids’ Admission on Sundays (in October only) for 2023.
Do you offer Military discounts?
Yes. A $5.00 discount is available to all First Responders (Police, Fire, EMT – must be active) & Military (active or veteran) with a valid badge, military ID, or DD214. Discounts are only available on-site at the box office.
How old do you have to be to work at the Haunted Schoolhouse & Laboratory?
Scare actors and ticket takers may be 16+, however box office staff, parking lot, and customer service staff must be 18+.
How do I work at the Haunted Schoolhouse & Laboratory?
HSHL is NOW HIRING for 2023! Please visit our JOBS page for more information and to fill out an application. In-person interviews/auditions are required before you may be hired. See Hiring Event and audition information on our jobs page.
Is it Scary?
Yes! It is very scary!
However, different people are scared of/by different things. Some are very hard to scare, some are easy to scare. Even if we somehow aren’t able to scare you, we’ll still work hard to make your experience as entertaining as possible.
Do you offer refunds?
No. Just like sporting events and other similar events, there are absolutely no refunds.
However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets, we will refund your tickets no questions asked (minus the ticket insurance fee.)
Is it open if it rains?
Yes. We’re open rain or shine (or snow.)
If I enter the haunted house and get too scared, what do I do?
If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, like sporting events and large attractions, we do not give refunds under any circumstances. However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets, we will refund your tickets no questions asked (minus the ticket insurance fee.)
Is there an age limit?
There is no age limit. However, due to the intensity of our show, it is not recommended for children under the age of 12.
Is there an chaperone policy?
Yes, for 2023 we are implementing a chaperone policy. To enter the Haunted Schoolhouse and Laboratory, minors (guests 15 years old or younger) must be accompanied by a chaperone who is at least 21 years old and has a valid government-issued photo ID. One (1) chaperone can accompany up to six (6) minors per day. Minors cannot be left alone without a responsible adult chaperone (21+) present. The adult chaperone is responsible for the behavior and safety of the minors during their visit and must be present at all times.
It is important to note that the adult chaperone is not required to purchase a ticket, but they will also not be granted free admission. Please do not purchase an online ticket for a minor and leave, as they will not be allowed into the attraction without an adult present on HSHL property.
Are face masks required?
We do not require patrons to wear face masks, however, we do recommend that customers wear them if they are feeling sick in any way.
Do I have to sign a waiver?
You are not required to sign a waiver to experience our attraction(s) for any event.
How many people go through at a time?
We encourage smaller groups because it makes it a better experience for our guests and our actors. A group size of six or less at a time is what we recommend. On busier nights, in order to help shorten the wait, we are forced to shorten the time between groups. If you feel yourselves getting too close to the group in front of you and want your scares preserved, we recommend slowing down. We have to find the happy medium between preserving everyone’s scares and reducing the line wait times, but different groups walk at different speeds and sometimes conga lines happen, though we do our best to avoid this.
Can I stay with my group?
Just as previously stated, your experience will be better with a smaller group. So, if you came with a large group, you may be divided to improve your experience. You will, however, remain with your smaller group throughout the attractions.
What should I wear?
The Haunted Schoolhouse & Haunted Laboratory do not have heating or air conditioning so please dress for the current weather conditions. Sandals, heels, or any other open-toed shoes are strongly discouraged due to the uneven surfaces and tripping hazards throughout the attractions. You may come in contact with dirt and theatrical blood, so please wear clothes that can get dirty. We are not responsible for any damaged or spoiled clothing or bags.
Can I wear a costume?
You are free to dress for the Halloween season as you please. We just ask that you do not wear any full silicone masks, or face paint, or bring any props with you.
Can pregnant women go through?
Guests enter at their own discretion. HSHL is not responsible for injuries. We suggest calling your OB/GYN and/or physician to discuss the situation with them
Is it handicap accessible?
The midway, restrooms, and 1st-floor areas are accessible. But, these are very old buildings with 4 and 3 floors of stairways with no ramps or elevators up to the haunt floors and some very tight spaces.
Can the actors touch you?
Absolutely NO ONE at HSHL will touch you.
Do I have to pay to park?
No, all parking is FREE.
What time does the line start forming?
Lines start forming between 30 and 60 minutes prior to the box office opening. On our busy nights, it is best to show up early to avoid long lines. The box office will open and we will begin selling tickets at the listed opening of the attractions.
How long is the wait to get in?
Saturdays are our busiest nights. You may experience wait times from 1 to 3+ hours. If you are in a hurry, Fast Passes are available to get to the front of the lines for an extra $12. Immediate Access passes are also available onsite for an extra fee (not for Cupid’s Revenge.)
Please keep in mind that we must find a happy medium between making wait times shorter and keeping everyone happy by spacing out groups.
Is there indoor waiting?
Yes and no. The lines on busier nights during busier times may stretch outside, but once inside the buildings, you will not have to go back outside until you’ve completed each haunted house. However, the line to buy tickets is NOT indoors.
How long does it take to get through the Haunted Schoolhouse?
You will be getting scared for approximately 45-60 minutes. This does not include the wait times. The time it takes to get through depends on how fast you walk… or run!
What time does it close?
HSHL does not close until all ticketed guests are through the attraction. But, the box office may close early, so you may not be able to purchase a ticket if you arrive close to the listed closing time.
Can I take pictures?
There are multiple free photo-ops. You are welcome to take pictures while in line or in the midway, but once inside the haunted houses themselves, you may not take any pictures or videos of our actors, scenes, or props. If you are seen taking photos or videos of any kind, our show managers will ask you to cease doing so and may remove you if you do not comply.
Is there smoke or fog in the shows?
Yes. We use theatrical fog to create many effects in our shows.
Are there strobe lights?
Yes, we have many instances of strobe lights. If you have problems with epilepsy, please talk to your doctor beforehand or refrain from entering the show.
Is there security?
Officers from the Akron City Police Department are on site during all operating hours to ensure the safety of all inside the building, as well as an assistant fire chief for any possible injuries/illnesses to staff or patrons.
Can we be thrown out for any reason?
Yes. Any dangerous or offensive behavior is grounds to be thrown out. Whether or not you will be thrown out is at the discretion of the HSHL staff. Such behavior includes assault (verbal or physical) of our staff or other patrons, or vandalism of any of our sets/props, as well as anything else deemed to be worthy of expulsion.
Do you serve alcoholic beverages?
YES! Our bar features a full bar, selling beer, liquor, shots, and specialty cocktails. Please drink responsibly. We reserve the right to remove any patrons we deem to be too intoxicated for the safety of our staff and customers, including the intoxicated parties themselves.
Staff will be patrolling the queue to ensure that all consumption of alcohol is done by guests wearing the Over 21 wristbands that we will provide once IDs are checked. Please drink responsibly.
Do you have concessions on site?
Yes, we will have concessions available for the 2023 season.
Do you sell T-Shirts and souvenirs?
We will have a variety of T-shirts and other apparel, as well as smaller souvenirs, for sale at our merchandise booth in the Monster Midway.
Is smoking allowed?
In accordance with state law, smoking is prohibited inside the building. You will NOT be permitted to exit for smoke breaks before you exit each attraction. There is a designated smoking section on our Monster Midway.
What can’t we bring inside the show with us?
You cannot bring any weapons of any sort into the attraction with you, real or fake. You may not wear any full silicone mask or extreme face paint or bring props of any kind. Also, no outside (meaning any which has not been purchased at our attraction) food, drink, or alcohol may be brought onto our property. In addition, we do not allow strollers to be brought into the building.
Are the attractions the same as last year?
Never! We are always tweaking or doing major reworks of parts of both shows.
You didn’t answer my question…
If we didn’t answer one of your questions, email us at firstname.lastname@example.org. If enough people ask it, we’ll add it to the list!