Do you offer Refunds?

Just like sporting events & others, we do not offer refunds unless you have purchased the ticket insurance while buying your tickets online.

If I enter the haunted house and get too scared, what do I do?

If you get too scared, stay calm and tell the actor in the room and they will escort you outside or get the show manager to do so. Please note, like sporting events and large attractions, we do not give refunds under any circumstances. However, if you purchased the ticket insurance add-on for $3.95 when buying your tickets online, and you can’t use your tickets, we will refund your tickets no questions asked (minus the ticket insurance fee.)

How Do I get my Refund?

If you have purchased the ticket insurance and would like a refund, please email us at with the following information:

  1. Name on the tickets
  2. Order number
  3. Email used to purchase the tickets

Once we have that information, we will refund you the cost of your tickets minus the ticket insurance.  (NOTE:  The system does not allow us to process refunds until 24 hours after a purchase has been made.) Please give us 1-3 days to get to your refund request.